HERE IS A PELIKAN NIB THAT THE CUSTOMER TWISTED OUT OF SHAPE BY CATCHING IT ON THE INNER CAP WHEN SCREWING THE CAP BACK ON. IT WAS SEVERELY TWISTED AND THE TINES WERE TOTALLY DISTORTED. WE WERE ABLE TO TOTALLY STRAIGHTEN THE NIB AND SAVE IT. HERE IS WHAT IT LOOKED LIKE BEFORE AND AFTER. THIS IS THE ACTUAL NIB. TOTAL COST TO CUSTOMER WAS $50